The voice of the energy industry

Switching goes up for the first time since lockdown

Energy UK’s latest monthly electricity switching figures reveal that 450,000 customers switched supplier in June - up 1% on June 2019. This marks the first time since the beginning of the lockdown that there is a slight increase in switching numbers in a month, when compared to the same month in 2019.

Close to 3 million customers have moved to a new supplier in total in the first half of the year – down 3.9% on figures at the same point last year, when a record 6.4 million customers switched.

Emma Pinchbeck, Energy UK’s chief executive, said:

“It is positive that 3 million consumers have switched supplier in the first half of the year despite the pandemic. I’d encourage everyone to make sure they’re on the best deal either by getting in touch with their current supplier or by shopping around.

“The best way to save on your energy bill in the long-term is by making your home more energy efficient. I’d urge all eligible households to take advantage of the new ‘Green Homes Grant’, announced by the Chancellor last week. Energy efficiency improvements will save money, cut emissions and create jobs, kick-starting the Green Recovery.”

 

Notes to editors

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Larger suppliers in the market consist of British Gas, EDF Energy, E.ON (including npower), OVO (including domestic business of SSE) and Scottish Power, reflecting the recent mergers. Any switches between the merged parties are considered as internal and are not counted in our switching statistics which only capture external switches. The non-domestic business of SSE is considered a small and mid-tier supplier.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & 
  • non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
     
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