The voice of the energy industry

Getting prepared for winter

You’ll have seen a lot about energy in the news recently, but help is available if you need it. Representing the whole energy industry, Energy UK and the Energy Networks Association have teamed up to provide you with information and advice ahead of the winter.

Your electricity and gas is sold to you by your energy supplier. It’s carried along wires and pipes – the energy networks – to provide you with power and heat.

What to do if you are worried about your energy bills

There is a whole host of support in Great Britain aimed at helping you if you are worried about paying your energy bills, and/or if you find yourself in a vulnerable situation, whether that be from financial difficulties, mental or physical health issues, or other events.

If you’re worried about your energy bills, first and foremost, you should contact your energy supplier as soon as you can if you are worried about your energy bills.

Click here to find details of the support available to energy consumers.

Energy UK has worked with National Energy Action to produce a home energy checklist that provides advice on the help available to manage your energy bills and keep your home warm and safe this winter.

You can also get help and advice from Citizens Advice. Call 0808 223 1133 or use their online webchat. For textphone, dial 18001 followed by the helpline number. Someone at their Extra Help Unit could take on your case if you are in a vulnerable situation.

If you are in Scotland, contact Advice Direct Scotland on 0808 800 9060, use their online webchat or contact them by e-mail.

For disability-specific advice, you can contact the disability charity Scope on their free helpline at 0808 800 3333 (open Monday to Friday 9am to 6pm. Saturday to Sunday 10am to 6pm).

Pensioners can also contact the charity Age UK for support on their free advice line 0808 800 3333 (open 8am-7pm 365 days a year).

If you are struggling with debt, you can also reach out to National Debtline for free debt advice over the phone on 0808 808 4000 or online using Webchat (Monday to Friday 9am to 8pm and Saturday 9:30 am to 1pm. This is the fastest way to speak to a specialist adviser). Alternatively, StepChange have an online debt advice tool available at any time on their website, or you can call their free helpline on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm).

What to do during a power cut

Power cut? Call 105. It's free and connects you to your local network company. If you're in Northern Ireland, call 03457 643643. In the Republic of Ireland, call 1850 372 999.

What to do if you have found a damaged power line or infrastructure

  • Keep as far away from the hazard as possible.
  • Keep other people as far away from the hazard as possible, but don't put yourself in danger.
  • Contact your network operator immediately. In Great Britain, call 105. In Northern Ireland, call 03457 643643. In the Republic of Ireland, call 1850 372 999.
  • If there is an immediate risk to life or someone is in danger, call 999.

What to do if you smell gas

If you smell gas or are worried about gas safety, call the National Gas Emergency number at any time, day or night.

  • DO open doors and windows to ventilate the property
  • DO turn off the gas at the mains tap. This can usually be located near the gas meter and has a handle that can be turned 90 degrees. If the gas leak is in a cellar or basement, do not enter and instead evacuate the building
  • DO call the National Gas Emergency number. In Great Britain, call 0800 111 999. In Northern Ireland, call 0800 002 001 and in the Republic of Ireland, call 1850 20 50 50.

If you smell gas or suspect a leak, don't put yourself in danger:

  • DON’T turn any power or light switches on or off
  • DON’T light any sort of flame within the property
  • DON’T use any appliances that could cause a spark
Energy UK Small